Returns & Refunds Policy
RETURN & REFUND INFORMATION
Returns & Refunds Policy
At Ruxenia, customer satisfaction is an important part of our service commitment. We aim to provide a clear, fair, and transparent return and refund process.
This policy explains return requirements, return procedures, shipping responsibilities, and refund processing timelines.
Return Period
Eligible products may be returned within 30 calendar days after delivery.
Return Eligibility
To qualify for a return, products must meet the following requirements:
- The product must be unused and in original condition.
- The product must include original packaging and accessories when applicable.
- The item must not have damage caused by misuse, improper installation, or accidental damage.
- Proof of purchase must be provided.
How To Request A Return
To request a return, please contact our customer support team:
Email:
service@ruxenia.com
Please provide the following information:
- Order number
- Customer email address
- Product name
- Reason for return
- Photos or videos when necessary
Our team will review your request and provide return instructions after approval.
Returns Address
Returns Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
Return Shipping Responsibility
If the return is caused by the consumer, consumer should be responsible for the shipping fee. Thespecific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Damaged, Defective, Or Incorrect Products
If you receive a damaged, defective, incorrect, or significantly different product from your order, please contact us as soon as possible after delivery.
Please provide order details and supporting information so our team can review the issue and provide an appropriate solution.
Refund Process
Once the returned product has been received and inspected, approved refunds will be processed through the original payment method.
Approved refunds will be issued within 5-10 business days after approval.
The actual time for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refund Method
Refunds will be returned to the original payment method used during checkout.
After the refund has been issued, processing speed depends on the financial institution handling the transaction.
Non-Returnable Situations
Returns may not be accepted for:
- Products damaged due to improper use
- Items returned without prior approval
- Products missing necessary components
- Items outside the return period
Contact Us
Ruxenia
Customer Support Email:
service@ruxenia.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM